Salesforce embeds conversational AI across the platform with Einstein Copilot

Salesforce has unveiled Einstein Copilot, a conversational AI assistant designed to help companies, employees, and customers access generative AI to improve efficiency and productivity. The tool allows users to ask questions in plain language to retrieve information, reducing the need for multiple clicks or extensive knowledge. The company aims to address issues with large language models by linking the AI tool to its own Data Cloud and introducing a ‘trust layer’ for security, governance, and privacy.
Read more at TechCrunch…

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